Policy Server is not generating the metrics to APM Introscope provider related to specific User Store

Document ID : KB000007144
Last Modified Date : 14/02/2018
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Issue:

The Policy Server is not generating the metrics to APM Introscope provider related to User Store specific which SSO is supposed to generate.

Environment:
Policy Server : R12.52 CR00Introscope Agent : 8.0.2.0Introscope Manager : 12.0.4.0User Store : CA Directory R12 SP2
Cause:

When the User Store is in a Directory Mapping, no statistics are produced for the given User Store.

Resolution:

This has been fixed in R12.52 SP1 CR08