Policy Server doesn't failover to the next Policy Store

Document ID : KB000013477
Last Modified Date : 14/02/2018
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Question:

Running Policy Server named "MyPolicyServer", this one stop servicing request, when a problem
occurred on the Primary Policy Store. This Policy Store had problem with its SAN disks.
Why we don't see the Policy Server failing over to the next Policy Store
if this one has problem to answer correctly ?

Environment:
Policy Server 12.52SP1
Answer:

In order to have the Policy Server failing over to the next Policy
Store, the first Policy Store should not be reachable. As good practice,
when you detect a problem on a Policy Store service, shut this service
down. The port won't be reachable and as such the Policy Server will
failover to the next Policy Store available.

If the Policy Store still has its port open, but has problem to
give answer, the Policy Server will keep trying to contact it.