Policy Server cannot stop normally and shows "Using SIGKILL to stop the Policy Server"

Document ID : KB000004644
Last Modified Date : 14/02/2018
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Issue:

Stopping Policy Server, I see these messages telling that automatically
a kill command is sent to the Policy Server to remove it from memory :

SiteMinder Policy Server is stopping.....................
There was a problem stopping the Policy Server
Using SIGKILL to stop the Policy Server
The SiteMinder Executive is not running. All SiteMinder processes have been stopped.

Environment:
Policy Server 12.52SP1CR01 on SunOS 5.11 sparc;
Cause:

This is a known issue in which the Policy Server keeps trying
to make connection with Backend Servers (LDAP or ODBC) during the shutdown, and this
blocks the shutdown process.

Resolution:

Upgrade the Policy Server to 12.52SP1CR06 to benefit the fix related
to that problem :

00483471 DE206486 Policy Server hangs when connected to Oracle 12c User Store using Administrative UI.
00371347 DE165142
   
https://docops.ca.com/ca-single-sign-on/12-52-sp1/en/release-notes/cumulative-releases/defects-fixed-in-12-52-sp1-cr06

Additional Information:

N/A;