Policy Server Authorization Failure Using Directory Mapping

Document ID : KB000019571
Last Modified Date : 14/02/2018
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Description:

While using Directory Mapping, you may get an authorization failure and in the policy server traces you may see the following:

[10/11/2013][07:40:19.360][848][4964][SmAzMapping.cpp:752][Leave function CSmAzMapping::ProcessRealm][][][][CSmAzMapping::ProcessRealm][NULL][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][][10/11/2013][07:40:19.360][848][4964][SmAzMapping.cpp:331][Failed to find any valid user using Identity Mapping][][][][CSmAzMapping::GetAzUser][][][][][][][][][][][][][][][][][][][
][][][][][][][][][][][][][][][][][][]

Solution:

You need to check you user directory definition and make sure that user attributes are correctly defined, especially the universal ID because you are using it for the Directory Mapping.