CA API Policy Manager 9.x scaling fonts issues in Windows 10

Document ID : KB000110265
Last Modified Date : 20/09/2018
Show Technical Document Details
Issue:

In some instance, Policy Manager 9.x installed in Microsoft Windows 10, can show issues where fonts are wrongly scaled and overlapped (see example below)

overlapped fonts in Policy Manager 9.x



The problem lies in the way the application handles Windows high DPI scaling at runtime.
Environment:
CA API Gateway
Affected component - Policy Manager 9.x
Resolution:
Workaround:
  • Right-click the 'CA API Gateway Policy Manager.exe' in explorer
  • Select properties
  • Select the Compatibility tab
  • Click the 'Change high DPI settings' button
  • Check the 'Override high DPI scaling behaviour' checkbox
  • Select 'System' in the dropdown select box under this checkbox
Policy Manager - DPI scaling in Windows 10
  • Click OK, and then Apply buttons
  • Start the Policy Manager