Plug-in load errors HTTP 500 in webagent log with IIS

Document ID : KB000051606
Last Modified Date : 14/02/2018
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Description:

Plug-in load errors in webagent log with HTTP 500 errors thrown on IIS

Solution:

Plug-in load errors in webagent log with HTTP 500 errors thrown on IIS

In case of New install/config of webagent on IIS 6 web server. Plug-in errors seen in webagent log and HTTP 500 error while accessing website :

 
[5896/5476][Mon May 18 2009 09:06:30][CSmPluginManager.cpp:187][ERROR] ADMIN: SmDSOLoadLibrary failed to load plugin 'D:\Program Files\netegrity\webagent\bin\HttpPlugin.dll'.
[5896/5476][Mon May 18 2009 09:06:30][CSmPluginManager.cpp:96][ERROR] ADMIN: Unable to load plugin 'D:\Program Files\netegrity\webagent\bin\HttpPlugin.dll'.
[5896/5476][Mon May 18 2009 09:06:30][CSmAdminManager.cpp:176][ERROR] ADMIN: Unable to get plugin context from the Plugin Manager.
[5896/5476][Mon May 18 2009 09:06:30][CSmHighLevelAgent.cpp:92][ERROR] HLA: Failed to initialize 'Administration Manager'.

Troubleshooting

To check whether all the necessary dll files required by the webagent are loaded and available you can use a dll dependency checker utility such as "DependencyWalker"

Figure 1

The dll dependency files not available will be listed. Check for the accessibility of these files on the server with respect to file permissions, folder locations and so forth.