PKI-Login failure

Document ID : KB000114138
Last Modified Date : 19/09/2018
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Introduction:
Attempts to do a webservice PKI-login may fail with the following error:

Created USD_WebServiceSoap object usd Error Message: exception decrypting data - java.lang.NullPointerException Additional Details: org.bouncycastle.jcajce.provider.ProvIOException: exception decrypting data - java.lang.NullPointerException 
Environment:
WINDOWS
Instructions:
1. Download the zip file from below URL:
 
http://www.oracle.com/technetwork/java/javase/downloads/jce8-download-2133166.html

2. Unzip its contents into "~\CA\SC\JRE\1.8.0_112\lib\security"

P.S. Take a backup of the original files before replacing them 3. Restart tomcat and verify the issue.
Additional Information:
https://docops.ca.com/ca-service-management/17-1/en/reference/ca-service-desk-manager-reference-commands/technical-reference/loginservicemanaged-method

https://docops.ca.com/ca-service-management/17-1/en/building/building-ca-service-desk-manager/web-services-management/public-key-infrastructure-pki-authentication