PIM(SAM) r14.0: Login Error message become English in Japanese Environment

Document ID : KB000115309
Last Modified Date : 19/09/2018
Show Technical Document Details
Customer gets English error message at fail to login on CA PIM Enterprise Management Console in Japanese Environment.

Reproduced steps are following:
1. Open ENTM console via IE.
2. login as non-exisiting user
  Expected Results:
    Japanese error message appears display Japanese login screen.
    "エラー: ユーザ名とパスワードがマッチしません。"
  Actual Results:
    English error message appears display English login screen.
    "Error:  Username and password do not match.  "
3. login as existing user.
4. logout and open login screen again.
5. login as non-existing user.
In this steps, error message and login screen are Japanese.
OS: Windows 2016
Prod: CA Privileged Identity Manager r14.0(SS01863) for Enterprise Management Server

Internet Explorer's version:
  Version: 11.447.14393.0
  Update Version: 11.0.37(KB3197655)
customer should update IE via Windows Update as latest version.
Additional Information:
When customer update with following version, the problem is solved.

Version: 11.447.14393.0 -> 11.2485.14393.0
Update Version: 11.0.37(KB3197655) -> 11.0.85(KB4457426)