PIM12.9SP2 Reconnect failed: JMS provider

Document ID : KB000098892
Last Modified Date : 31/05/2018
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Question:
Sometime we cannot login to SAM WebUI with the following errors.
<Date&Time> ERROR [org.jboss.ejb.plugins.jms.JMSContainerInvoker] Reconnect failed: JMS provider failure detected for UtilityMDBean
javax.naming.NameNotFoundException: XAConnectionFactory not bound

<Date&Time> ERROR [org.jboss.ejb.plugins.jms.JMSContainerInvoker] Reconnect failed: JMS provider failure detected for ServerAutomatedActivityMDBean
javax.naming.NameNotFoundException: XAConnectionFactory not bound
Environment:
Windows Server 2012 R2 SQLServer 2014
CA PIM r12.9SP2 
 
Answer:
If Central Database(SQL Server or Oracle) and CA PIM Message Queue are started after Jboss is started,
we will sometimes see the errors.
In this case, please restart Jboss after starting all CA PIM services and Central Database.