Periodically Spectrum Network Configuration Manager (NCM) captures or uploads fail for SSH/SCP communication mode and $SPECROOT/NCM/NCMSERV.OUT file
contains similar errors
java.io.EOFException: SSHSCP1: premature EOF
Depending on the release of Spectrum installed there are a two solutions available through debug patches;
For Spectrum 9.2.H09 apply debug patch D456 .
For Spectrum 9.2.3 (aka H10) apply debug patch D459.
Both debug patches have the same solution and the same possible post install instructions should the problem continue post install;
Symptom: Global Sync Task has the potential to hang if SSH/SCP capable devices fail to respond.
Resolution: ncmservice requests to devices will now timeout.
POST INSTALLATION INSTRUCTIONS
- Start processd and the SpectroSERVER.
- This patch ships two new library files (libs). Once ncmservice has been started NCMSERV.OUT will contain two messages indicating both libs have been
any additional issues occur please collect a thread stack and provide NCMSERV.OUT to support.
Create new file in $SPECROOT/NCM/ncmprop
- Add single entry
- Setting will automatically be picked up in about 5 seconds of ncmprops file being saved
- The ncmprops will not be overwritten on upgrade, but will need to be added to any SpectroSERVER that has devices which will use the SSH/SCP
communication mode for NCM.
For any of the above mentioned debug patches, please contact CA Support. This same solution will be included in the next hotfix patch H11.