Periodic errors seen when launching Spectrum OneClick using Citrix

Document ID : KB000041291
Last Modified Date : 03/12/2018
Show Technical Document Details
Issue:

Errors seen periodically by users launching Spectrum OneClick using Critix. Users that are not using Citrix do not see these errors:

CouldNotLoadArgumentException[ Could not load file/URL specified: C:\Users\spectrum\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\TC0QWF30\oneclick.jnlp] 

at com.sun.javaws.Main.launchApp(Unknown Source) 

at com.sun.javaws.Main.continueInSecureThread(Unknown Source) 

at com.sun.javaws.Main.access$000(Unknown Source) 

at com.sun.javaws.Main$1.run(Unknown Source) 

at java.lang.Thread.run(Unknown Source) 

 

java.io.FileNotFoundException: C:\Users\spectrum\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\TC0QWF30\oneclick.jnlp (The system cannot find the file specified)

at java.io.FileInputStream.open(Native Method) 

at java.io.FileInputStream.<init>(Unknown Source) 

at java.io.FileInputStream.<init>(Unknown Source) 

at com.sun.javaws.jnl.LaunchDescFactory.buildDescriptor(Unknown Source) 

at com.sun.javaws.Main.launchApp(Unknown Source) 

at com.sun.javaws.Main.continueInSecureThread(Unknown Source) 

at com.sun.javaws.Main.access$000(Unknown Source) 

at com.sun.javaws.Main$1.run(Unknown Source) 

at java.lang.Thread.run(Unknown Source)

Cause:

Unknown issue with downloading the oneclick.jnlp file when using Citrix

Resolution:

Unknown issue with downloading the oneclick.jnlp file when using Citrix

Additional Information:

WORK AROUND:  Copy the oneclick.jnlp file to the desktop of the client system:

1. Log into the OneClick web page

2. Right mouse click on "Start Console" and select "Save Link As" from the menu

3. Save the oneclick.jnlp file to the desktop

4. To launch OneClick, double click on the oneclick.jnlp on the desktop

 

NOTE: The above work-around will have to be redone after a Spectrum upgrade to download the new oneclick.jnlp file for the new version of Spectrum