Performance Issue with Microsoft Edge Browsers

Document ID : KB000118709
Last Modified Date : 31/10/2018
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Issue:
After logging in to the application, trying to create a new ticket will open in new window or perform any other action (eg:  viewing a contact record) that would generate a new window. In Edge browser, opening a new window is taking approximately 15-20 seconds. This happens throughout the application, wherever we open a new window.  Creation of a new window should take 2-3 seconds to complete.  Problem is unique to Microsoft Edge
Cause:
This is a known issue that is unique to the Microsoft Edge browser.  Other supported browsers do not exhibit this problem with window creation
Resolution:
As of the time of this document, Oct 30, 2018, a case has been opened with Microsoft Support to investigate further.  Microsoft has confirmed that there is a concern specific to Microsoft Edge that is causing the issue to present.

Workaround which may be considered include:
  • Configure Microsoft Edge to operate in IE Compatibility Mode
  • Utilization of an alternate browser, such as Chrome or FireFox.