Performance Issue with Microsoft Edge Browsers

Document ID : KB000118709
Last Modified Date : 31/10/2018
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After logging in to the application, trying to create a new ticket will open in new window or perform any other action (eg:  viewing a contact record) that would generate a new window. In Edge browser, opening a new window is taking approximately 15-20 seconds. This happens throughout the application, wherever we open a new window.  Creation of a new window should take 2-3 seconds to complete.  Problem is unique to Microsoft Edge
This is a known issue that is unique to the Microsoft Edge browser.  Other supported browsers do not exhibit this problem with window creation
As of the time of this document, Oct 30, 2018, a case has been opened with Microsoft Support to investigate further.  Microsoft has confirmed that there is a concern specific to Microsoft Edge that is causing the issue to present.

Workaround which may be considered include:
  • Configure Microsoft Edge to operate in IE Compatibility Mode
  • Utilization of an alternate browser, such as Chrome or FireFox.