Performance Issue on pages of Resource portlets if Pop-ups are enabled

Document ID : KB000030751
Last Modified Date : 14/02/2018
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Description:

Slow performance or out of memory issues occur when clicking Return or Save and Return from Properties/Resource Finder pages of Resource portlets if Pop-ups are enabled. 

Steps to Reproduce: 

  1. Go to Resource Planning Workloads portlet or Capacity Overview portlet or other portlet with resources/allocations 
  2. Open a resource 
  3. Go to Allocations tab or any tab that has icons in the results 
  4. Click on either Resource Finder icon or Resource Properties icon 
  5. Then hit either Save or Save and Return 
Expected Result: Taken back to the same filter results for the previous portlet quickly. 
Actual Result: All the investment allocations are retrieved, which can cause slow performance or an Out of Memory (OOM) condition on large datasets. 

 

Solution:

WORKAROUND:

Disable popups for the allocation portlets reflecting the issue. Example steps for both an object and portlet below: 

Disable steps for Resource Allocation - Detail portlet

  1. Go to Administration, Studio: Objects, Team, Views tab 
  2. Click on Fields next to Resource Allocations 
  3. Click the Properties icon for the Properties Icon attribute, uncheck "Open as Popup", and click Save and Return 
  4. Click the Properties icon for the Resource Finder Icon, uncheck "Open as Popup", and click Save and Return 
  5. Click Save and Return again  
  6. Click on the Fields link next to Resource Allocations - Detail under Team - Views and repeat steps 3-5 above  

Disable popups on the Weekly Detail portlet

  1. Go to Administration, Studio: Portlets, Weekly Detail  
  2. Click on List Column Section then click Fields  
  3. Click the Properties icon for the Properties Icon attribute, uncheck "Open as Popup" and click Save and Return  
  4. Click the Properties icon for the Resource Finder Icon attribute, uncheck "Open as Popup" and click Save and Return
  5. Click the Properties icon for the Resource Projects Detail attribute, uncheck "Open as Popup" and click Save and Return  
  6. Click Save and Return one more time  

No publishing of the views is necessary. It is possible you can run into this issue on other portlets that have popups related to Resource Allocations, so the same workaround can be implemented for those as well. A few others that have been noted to have this issue are Resource Workloads and Capacity Overview, depending on the data returned. 

STATUS/RESOLUTION:

CLRT-70564 : Resolved in CA PPM 14.1