Performance for Timesheets List View hangs or is very slow for Timesheet Approvers

Document ID : KB000021100
Last Modified Date : 14/02/2018
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Problem:

Timesheets Page is very slow to open when 'Timesheets - Approve' access right is granted at the OBS level. It also affects other timesheet activities such as filtering on timesheet list page, submitting a timesheet, approving a timesheet. The impact is greater on large dataset with a lot of timesheet users.

Steps to Reproduce:

  1. Create a resource and assign the following rights via OBS Units access rights to approve timesheets based on Resource OBS Units  
    Resource - Enter Time
    Resource - Approve Time
  2. Log out and log in again
  3. Navigate to Home, Timesheets 

Expected Results: Timesheet Page should not auto populate the page.

Actual Results: Timesheet Page is auto populated and for customers with large dataset this causes serious performance problem.

Environment:

Applies to all supported PAS environments for specified releases.

Cause:

Caused by CLRT-62108  

Resolution/Workaround:

Resolved in CA Clarity PPM 13.3

WORKAROUND: Granting Global Rights 'Timesheets - Approval All' can prevent this situation in a version lower than 13.3

Additional Information:

Reference CA PPM Resolved Defects Index for CA Clarity 13.3