This problem might occur when the pm.xml and wl.xml get corrupted or not present in the original location.
The following errors can be seen in tomcat.log.
org.apache.commons.dbcp.SQLNestedException: Cannot create PoolableConnectionF actory, cause: The TCP/IP connection to the host has failed. java.net.Connec tException: Connection timed out: connect
To fix the above problem:
- Stop the Unicenter Sevice Desk services
- Take backup of pm.xml, wl.xml and workflow folder from original location
- Delete the above mentioned files and folder.
- Now check the status of the tomcat using pdm_tomcat_nxd -c status