Pdm_publish failed: AHD04767 you must shutdown the CA Service Desk manager even after stopped the service

Document ID : KB000035759
Last Modified Date : 14/02/2018
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Problem: 

Pdm_publish failed, returned error

Pdm_publish - Implement DBMS schema changes from Web Screen Painter

Verifying files output from Web Screen Painter...

Verifying CA Service Desk Manager server is not running...

AHD04767:You must shut down the CA Service Desk Manager server before running pdm_publish

 

Pdm_status show there is no running process

 

Environment:  

Windows 2008 R2

ServiceDesk 12.5 , 12.6

 

Cause: 

After stopped ServiceDesk service, pdm_status show there is no process.

The task manager show there is no pdm_d_mgr.exe , but we may still have sslump.exe process running.

 

Resolution:

Use the task manager and kill sslump.exe

Re run pdm_publish