PDM_Configure Task Failed

Document ID : KB000044311
Last Modified Date : 14/02/2018
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Issue:

During a configure of a Service Desk Manager server, the configuration task: Install CA Service Desk Manager service(s) fails to complete. The following error might be seen in the stdlogs:
 
pdm_d_mgr 6292 ERROR pdm_d_misc.c 302 The specified service does not exists as an installed service.
pdm_d_mgr 6292 ERROR mgr_os_if.c 1181 Could not open Service Control Manager
 
additionally the command pdm_d_mgr -i from and administrator command prompt produces the same error.
 
 

 

Environment: 

Windows Server
 

 

Resolution:

Restart the server, once the server restart is complete attempt to complete the pdm_configure application again. Ensure that pdm_configure is started from an administrator level command prompt and the account being used to run pdm_configure is an administrator.