During a configure of a Service Desk Manager server, the configuration task: Install CA Service Desk Manager service(s) fails to complete. The following error might be seen in the stdlogs:
pdm_d_mgr 6292 ERROR pdm_d_misc.c 302 The specified service does not exists as an installed service.
pdm_d_mgr 6292 ERROR mgr_os_if.c 1181 Could not open Service Control Manager
additionally the command pdm_d_mgr -i from and administrator command prompt produces the same error.
Restart the server, once the server restart is complete attempt to complete the pdm_configure application again. Ensure that pdm_configure is started from an administrator level command prompt and the account being used to run pdm_configure is an administrator.