pdm_configure fails with an AHD50072 error

Document ID : KB000049959
Last Modified Date : 14/02/2018
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Description:

When you run pdm_configure, an AHD50072 error occurs and configuration cannot complete.

At this time, the configure.log in the NX_ROOT\log folder has the following message:

SetupMDB returned: SQL command error, ERRORLEVEL=1, unable to connect to master database.
AHD50072: Cannot login to SQL Server.

Solution:

The AHD50072 error occurs when the 'SQL Server (MSSQLSERVER)' service is not running.

However, if it is running and the problem still occurs, it may be necessary to enable "Named Pipes" in the SQL Server configuration manager.

Figure 1