Service Desk/CMDB delivers an out of box pdm_mail utility to send email using app connection configuration. If external script uses this utility to send emails can it use message templates?
Service Desk/CMDB 12.9, 14.1, 17.1 on Windows/Linux/Unix
App implementers would like to know if they can use Service Desk/CMDB message templates for pdm_mail utility
Currently this is not possible. However, implementers can use notification variables such as NX_NTF_MESSAGE, NX_NTF_SUMMARY etc in their custom scripts. Please check
for more info.