can pdm_mail utility use message templates?

Document ID : KB000100634
Last Modified Date : 08/06/2018
Show Technical Document Details
Issue:
Service Desk/CMDB delivers an out of box pdm_mail utility to send email using app connection configuration. If external script uses this utility to send emails can it use message templates? 
Environment:
Service Desk/CMDB 12.9, 14.1, 17.1 on Windows/Linux/Unix
Cause:
App implementers would like to know if they can use Service Desk/CMDB message templates for pdm_mail utility
Resolution:
Currently this is not possible. However, implementers can use notification variables such as NX_NTF_MESSAGE, NX_NTF_SUMMARY etc in their custom scripts. Please check
https://docops.ca.com/ca-service-management/17-1/en/building/building-ca-service-desk-manager/modify-notification-methods
for more info.