Password Sync not working for CA Identity Suite 14.1 and Active Directory

Document ID : KB000097077
Last Modified Date : 18/05/2018
Show Technical Document Details
Issue:
We configured the Active Directory endpoint as trusted source for CA Identity Manager and then installed the password sync agent in Active directory.
We changed the password of a Active Directory Account then the user was unable to login to CA IDM with the new password.
 
Environment:
CA Identity Manager 14.1 with Password Sync Agent
Resolution:
We have a known issue for Password Sync Agent on 14.1, which can cause this kind of unexpected behavior.

14.1 Cumulative Patches
https://docops.ca.com/ca-identity-manager/14-1/EN/release-information/release-notes-14-1-cumulative-patches

Latest Provisioning Components Cumulative Patch
CP-PC-140100-0004.tar.gz

Download page:
https://support.ca.com/us/download-center/solution-detail.html?aparNo=SS01327&os=WINDOWS
Additional Information:
<Installation note>
Our recommendation step is as follows for upgrading PSA.
1. Back up Password Synchronization Agent folder.
2. Uninstall current Password Synchronization Agent (not to overwrite).
3. Reboot AD server.
4. Install new Password Synchronization Agent.
5. Reboot AD server.