Password Services Does Not Work on Apache.

Document ID : KB000006570
Last Modified Date : 14/02/2018
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We have configured Basic Password Services, and when a "Disabled User" tries to access a protected resource, the "Disabled User" browser is sent the Password Services page and the below error shows up in the Web Server logs :

  [error] File does not exist: /CA/webagent/pw/smpwservicescgi.exe/

This happens for any Disabled Account User. And when this issue is triggered, the browser shows the error :

   The requested URL /siteminderagent/pwcgi/smpwservicescgi.exe/ was not found on this server in the browser.

How can we solve this issue ?


SetEnv parameter should be set in httpd.conf file. It should contain the path to <WebAgent Home>/bin and since it complains about etpki library missing, path to etpki should also be added to "SetEnv".


Setting the SetEnv in httpd.conf for exe resolved the issue