PAM-CM-0473 = Mounted directory is not writable.

Document ID : KB000116761
Last Modified Date : 02/10/2018
Show Technical Document Details
Issue:
After configuring an AWS S3 session recording mount on a PAM AMI an error is received “PAM-CM-0473 = Mounted directory is not writable" while working from office location.  Trying to mount the same S3 bucket to session recording on a remote network (VPN) everything works fine. Able to record and view session recordings.
Environment:
PAM AWS
Cause:
Communication was being blocked by AWS security because network proxy IP addresses were not added to the whitelist.
Resolution:
The proxy IP should be added to the AWS security group whitelist where the S3 bucket is located.