OWB Update function does not update ETC and pending ETC

Document ID : KB000031296
Last Modified Date : 14/02/2018
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Problem:

The update function of Open Workbench (OWB) does not update 'Estimate to Complete(ETC)' and 'Pending estimates (Pending ETC)' .

Let's say we have a project opened using OWB from PPM. While that is open in OWB, say the project's team member, whose total ETC for a task is 40 hours, submits the timesheet with 24 hours with pending ETCs as 16 hours. Now, if we click on the update on OWB, the Pending ETC is not getting updated. The scenario is same even after the timesheet is approved and posted even.

Because the timesheet has been posted, the ETC is changed to 16 hours(40-24) and pending ETCs is also updated to 16 hours on the task assignment. As the update function is not updating ETC and pending ETC, the data in OWB is still 40 and 0 respectively, where as the data on task assignment is 16 and 16. Now if I exit OWB, the project details on OWB are saving back to PPM, which is overwriting the ETC and pending ETC and changing it to 40 and 0.

Steps to Reproduce:

  1. Create a project with a task assignment
  2. Open the project using OWB from PPM
  3. Go to timesheets and submit timesheet for this project's task along with some pending ETC
  4. Go back to OWB which is open yet, click update
  5. Approve Timesheet
  6. Go back to OWB which is open yet, click update
  7. Post the timesheet
  8. Go back to OWB which is open yet, click update

Expected Result: The pending ETC should be updated once the timesheet is submitted or approved. When it is posted, the ETC should also be updated along with Pending ETC

Actual Result: The pending ETC and ETC are not getting updated. Also, when we exit OWB after posting, the current ETC and pending on PPM - project are being overwritten with the value which is before posting the timesheet  

Environment:

Applies to all supported PAS environments

Cause:

Caused by CLRT-74418

Resolution/Workaround:

Resolved in CA PPM 14.2 Generic Patch #5 or higher

Resolved in CA PPM 14.3 

As a workaround, we have to ensure that while exiting OWB the data is not being saved back and open the project using OWB again to show the current values.

Additional Information:

Reference TEC1398937  : PPM 14.2 Generic Patch available to resolve reported issues

Reference CA PPM Resolved Defects Index for CA PPM 14.3