Output Management Document Viewer: E196 Attempted remote API call failed when Viewing Reports on Tape

Document ID : KB000025701
Last Modified Date : 14/02/2018
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Description:

A user is attempting to use the filter and then view reports. When they attempt to view reports on tape they receive

E196 Attempted remote API call failed
A system error occurred while attempting to communicate with a remote server

NOTE - When a DRAS longwait timeout occurs, an E196 is produced in CA Output Management Document Viewer

Solution:

To prevent the timeout when recalling archived reports, disable the PING function for the CCI communications.

Turn off the CCI PING dynamically with the console command /F CCITCP,PING,0

If this resolves the problem, turn off the PING permanently.

See the CCI informational apar below on how to configure this. This applies to all versions of CCI.

LI80304 - APAR LO80300 INTRODUCES A PING FUNCTION TO CCITCP