A user is attempting to use the filter and then view reports. When they attempt to view reports on tape they receive
E196 Attempted remote API call failed
A system error occurred while attempting to communicate with a remote server
NOTE - When a DRAS longwait timeout occurs, an E196 is produced in CA Output Management Document Viewer
To prevent the timeout when recalling archived reports, disable the PING function for the CCI communications.
Turn off the CCI PING dynamically with the console command /F CCITCP,PING,0
If this resolves the problem, turn off the PING permanently.
See the CCI informational apar below on how to configure this. This applies to all versions of CCI.
LI80304 - APAR LO80300 INTRODUCES A PING FUNCTION TO CCITCP