Output file data not being saved on the clipboard

Document ID : KB000089457
Last Modified Date : 14/04/2018
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Issue:
Output file data not being saved on the clipboard
Resolution:
Detailed Description and Symptoms

You are trying to Copy (ctrl-c) from any job output files in Automic AM and paste (ctrl_V) to another application the information, but it does not copy.

This issue is caused by the new Synthetica look and feel that Automic started using as of v8.0


Solution
You will need to change the Look and Feel to have it looks more like the older versions of Automic if you are on a patch set prior to SP7. After this Synthetica has been removed as the default. The way to log into the client with the old look and feel in which you can 'Ctrl-C' and 'Ctrl-V' from file viewer is to edit the master's $AW_HOME/web/Client.jnlp file (after creating a backup first), locate the line <property name="appworx.master" value="MASTER_NAME"/> (where MASTER_NAME is the actual master's name) and add the following line after it <property name="appworx.LookAndFeel" value="java"/>. The finished lines will look like:

<property name="appworx.master" value="MASTER_NAME"/>
<property name="appworx.LookAndFeel" value="java"/>