Outage Reports Error - "No Records Found"

Document ID : KB000046219
Last Modified Date : 14/02/2018
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Problem: 

Unable to generate Outage reports, get an error "No Records Found"

Outage.jpg

 

 

Environment:  

Spectrum 10.1.1, CABI 4.1 SP3

 

Cause: 

This happens when the parameters page doesn't pick up any value even though the data is available in the Database.

 

Resolution:

 

This is known issue and has been addressed via PTF "Spectrum_10.01.01.PTF_10.1.130".  This fix will be included in Spectrum 10.2.

Please contact CA Support if you need the PTF for the above Spectrum version.

 

Note : Contact CA Support if any questions.