Out of Scope -CA Services

Document ID : KB000097844
Last Modified Date : 23/05/2018
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Introduction:
CA Services to progress your case
Question:
How to handle Out of Scope cases with  CA Services
Environment:
All supported DevTest environments 
Answer:
After careful review of your ticket, we have determined that your issue will require CA Services to progress your case, as this is ‘Out of Scope’ for Product Support.
Support will contact your Account Team, apprise them of the case status as an Out of Scope for Support- requiring Services, and ask them to contact you.
Work with your Account Team and CA Services toward a resolution of this particular case, and at the same time explore if there are options of avoiding customization to meet these requirements.