Other Work Investment instance is not populated in Timesheet

Document ID : KB000018995
Last Modified Date : 14/02/2018
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Description:

While adding a resource to set of investments (it may be a project or an other work), If the first investment contains Team then for the subsequent other work investments the effort task is not getting created.

Steps to Reproduce:

  1. Create a Other work investment for e.g. "Break Fix"
  2. Add a resource (for e.g. testres1) to the investment from Resource Allocations tab [data populated in both PRTEAM and PRTASK tables]
  3. Create another Other work investment for e.g. "General Maintenance"
  4. Add another resource (for e.g. testres2) to the both investments created at step#1 and step#3 (make sure the top investment in the selection list have already task and team data)

Expected Result: Other work instance should be populated for all allocated resources in timesheet.

Actual Result: Other work instance missing for few resources in timesheet.

 

Solution:

WORKAROUND:

Check and ensure staff members are added to the investment on the Team Tab.

STATUS/RESOLUTION:

CLRT-73866
Resolved in Clarity 13.2 Generic Patch. Reference TEC599354  
Resolved in Clarity 13.3 Generic Patch. Reference TEC605767  
Resolved in CA PPM 14.1