oracle monitor probe configuration tool has stopped working

Document ID : KB000111018
Last Modified Date : 17/08/2018
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oracle monitor probe configuration tool has stopped working. application crashes when we try to open configuration page.
UIM 9.0 and eaerlier
any prove with an Infrastructure manager GUI
Environment issues.
To resolve issue with a GUI not opening the below steps and be done.

1) exist IM and check task manager to make sure the process has stopped
2) go to the %temp% directory on the machine IM is installed on and delete all contents.
3) Start IM and test again.
4) if that still fails you will need to uninstall the IM client restart the machine it is installed on and then reinstall it again to try and fix the issue.
( do make sure the antivirus is disabled during the reinstall. Also may try excluding the %temp% directory as well as the nimsoft directory to try and resolve this issue.)