Oracle database network issue provokes a freeze of the Dollar Universe node

Document ID : KB000087232
Last Modified Date : 14/04/2018
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Error Message :
| 2015-12-09 08:20:44 |ERROR|X|CDJ|pid=25377.140270647625472| populate_name | cannot find Uproc name for [U000008471]
Patch level detected:Dollar Universe 6.4.01
Product Version: Dollar.Universe 6.4.01

Description :Jobs are submitted but are not seen completed.
OS: All
Root Cause: N/A
A network communication issue between the Oracle Database server and the Dollar Universe node will prevent the completion of the Dollar Universe jobs.

Please check with your System and Network Administrators to see if there are any communication issues on the Oracle Database. A reboot of the Oracle Database may be necessary to address the issue.

Fix Status: No Fix

Additional Information:
Workaround :