ORA-28040: No matching authentication protocol exception is received

Document ID : KB000007728
Last Modified Date : 14/02/2018
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Issue:

While registering a new table in the TDM Portal, I am receiving the following error message: ORA-28040 No matching authentication protocol exception is received. 

Environment:
CA Test Data Manager (TDM)- Portal
Cause:

This issue is caused by the TDMModelService having two JDBC drivers in the Portal's lib folder. 

Resolution:

You can resolve this by removing the ojdbc6-11.2.0.2.0.jar file from C:\Program Files\CA\CA Test Data Manager Portal\tomcat\webapps\TDMModelService\WEB-INF\lib\ folder. Once you remove the file, restart the TDM Portal service and the error message should not be seen again. 

Additional Information:

If you experience any further issues, please open a support case by going to https://support.ca.com/us.html