ORA-125577: TNS: protocol adapter not loadable, on eHealth start failure

Document ID : KB000031297
Last Modified Date : 14/02/2018
Show Technical Document Details


          After a fresh installation of eHealth on Win2012, the following error was received when attempting to start the "eHealth63" service: 

           ORA-125577: TNS: protocol adapter not loadable 


          eHealth on Windows 2012



          The $ORACLE_HOME variable was still there, and wasn't removed by the installation.



          Removing the $ORACLE_HOME variable, while leaving the $NH_ORACLE_HOME variable, and rebooting, resolves this issue, and eHealth will then startup.


Additional Information:

          This was not a failed installation. The installation went ok, and then the customer renamed the system, which is when it was discovered that $ORACLE_HOME       was still listed as a variable on the system