ORA-125577: TNS: protocol adapter not loadable, on eHealth start failure

Document ID : KB000031297
Last Modified Date : 14/02/2018
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Issue:

          After a fresh installation of eHealth 6.3.2.09 on Win2012, the following error was received when attempting to start the "eHealth63" service: 

           ORA-125577: TNS: protocol adapter not loadable 

Environment:

          eHealth 6.3.2.09 on Windows 2012

 

Cause:

          The $ORACLE_HOME variable was still there, and wasn't removed by the installation.

 

Resolution:

          Removing the $ORACLE_HOME variable, while leaving the $NH_ORACLE_HOME variable, and rebooting, resolves this issue, and eHealth will then startup.

 

Additional Information:

          This was not a failed installation. The installation went ok, and then the customer renamed the system, which is when it was discovered that $ORACLE_HOME       was still listed as a variable on the system