Option "Ignore queue limits" not always available in AWI

Document ID : KB000085093
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
N/A

In the Automic Web Interface (AWI), if there are several different types of executable objects in a state of Waiting for Queue slot, it is not possible to select them all and select Ignore Queue limit using a right click. The option is not available in the AWI as seen below:

0EMb0000001QopN.png

Comparing this to the Java User Interface (UI) below, the difference can be seen.

0EMb0000001QopS.png

 
Environment:
OS Version: N/A
Cause:
Cause type:
Defect
Root Cause: Context menu option "Ignore queue limit" is not always available in AWI if multiple objects in "Process Monitoring" are selected.
Resolution:
Update to a fix version listed below or a newer version if available where task statuses have been updated to allow both single and multi-select action for Registered, Waiting for start time, Waiting for Preconditions, Waiting for Queue slot, and Waiting for user input.

Fix Status: Released

Fix Version(s):
Automation Engine 12.1.0 - Available
Automation Engine 12.0.1 - Available
Additional Information:
Workaround :
Right-click the objects one by one and select Ignore Queue limit.