OPRELOAD command not working in the alerting server (Event management server)

Document ID : KB000009176
Last Modified Date : 14/02/2018
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Issue:

OPRELOAD command not working in the alerting server (Event management server)

we are getting error as CAGI_E_OPRCMDERR,error Processing commad "opreload'. CCI error code-1 ,-815.

Environment:
Workload Automation AE 11.3.6, Service Pack: SP5Event Management r11.2 SP2 CUM1 on Windows 2012
Cause:

The error "CAGI_E_OPRCMDERR,error Processing commad "opreload'. CCI error code-1 ,-815" indicates that there was some problem in CCI modules. In most cases we can recycle the services to fix the problem.

Resolution:

Recycled the event management with the following commands

Stop event management:

unicntrl stop opr


Start event management: 

unicntrl start opr

 

After restarting the service now when we run caugui conlog we get the following error.

%CAOP_F_414, Database OPEN CURSOR failure on DB_OPEN, 03 January, 2018 16:16:27

 

The MSSQL user was locked. After unlocking the user now the event management  loaded fine and the caugui conlog  showed the entries.

Additional Information:

For more details on event management refer the following documentation

https://docops.ca.com/bookshelves/unicenter-network-and-systems-management