Agile Central - On-Premise: Backup fails to run from controlpanel.

Document ID : KB000006889
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

*NOTE: The following solution assumes basic Linux knowledge and requires your license permit root login to your CA Agile Central application VM.

When attempting to run a backup from controlpanel the following error occurs:

A backup process is currently running, please wait for it to complete.

Nothing shows running in controlpanel and a `ps -ef|grep backupRally.sh` returns nothing.

 

Resolution:

Most likely the backup was interrupted and left a backup.lock file in /tmp. 

  • Verify a backup is not running from the CA Agile Central application server:
    • `ps -ef|grep backupRally.sh`
  • If nothing is returned from the above command you can remove the backup.lock file
    • `rm /tmp/backup.lock`

If the backup continues to stop unexpectedly, contact technical support and supply the /tmp/rally_backup.log in the support case.