Oneclick.jnlp does not open with SSL enabled

Document ID : KB000049516
Last Modified Date : 14/02/2018
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When using https (SSL) to connect to OneClick the oneclick.jnlp file will not open automatically. Instead it forces the file to be downloaded.

Figure 1


This is not a Spectrum issue but rather an Internet Explorer (IE) configuration issue. The IE configuration change is to access Tools > Internet Options within IE and selected the Advanced tab. Then scroll to the Security options and ensure that 'Do not save encrypted pages to disk' is not checked (See screenshot below). Depending upon your corporate policies this change may require a System Administrator. Keep in mind that after changing this parameter, all IE windows will need to be closed.

Figure 2