OneClick web page is not accessible

Document ID : KB000032890
Last Modified Date : 14/02/2018
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Symptom:

OneClick web page is not accessible.

 

Environment:

Spectrum 9.x in Windows platform

 

Cause:

The Spectrum Tomcat service cannot bind to the port number defined in $SPECROOT/tomcat/conf/server.xml file because another application is using that port.

 

In the following entries of $SPECROOT/tomcat/logs/stdout.log file, there is a failure to bind on port 80:

Nov 03, 2015 5:40:10 PM org.apache.coyote.AbstractProtocol init

INFORMATION: Initializing ProtocolHandler ["http-bio-80"]

Nov 03, 2015 5:40:10 PM org.apache.coyote.AbstractProtocol init

GRAVE: Failed to initialize end point associated with ProtocolHandler ["http-bio-80"]

java.net.BindException: Address already in use: JVM_Bind <null>:80

 

Nov 03, 2015 5:40:10 PM org.apache.catalina.core.StandardService initInternal

SEVERE: Failed to initialize connector [Connector[HTTP/1.1-80]]

Caused by: org.apache.catalina.LifecycleException: Protocol handler initialization failed

Caused by: java.net.BindException: Address already in use: JVM_Bind <null>:80

 

The netstat shows that an application with PID=4 is using the port 80: 

netstat -abo | findstr 80

TCP 0.0.0.0:80      reticulum:0 LISTENING    4

TCP 127.0.0.1:8005 reticulum:0 LISTENING    4508

TCP [::]:80         reticulum:0 LISTENING    4

 

Resolution:

 

Stopped and disabled the World Wide Web Publishing Service in Windows Services.