OneClick for eHealth times out deleting elements

Document ID : KB000049484
Last Modified Date : 14/02/2018
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When deleting elements under OneClick, the client receives the error message 'operation timed out'. He is unable to perform any other actions under eHealth until it is restarted. The delete action still completes, but no other actions can be done under OneClick

Problem Ticket: Defect 34579


The issue documented above has been resolved in the following release(s):

eHealth 6.3 Service Release 06 (

eHealth Service Packs are available for download from Please review the README file for each Service Pack prior to installing. CA recommends that users always keep eHealth current by installing the latest Service Pack available.