One of the Remote Scalability Server's is missing from DSM Explorer and Caf register or recycling Caf does not Register it back into the DR

Document ID : KB000115561
Last Modified Date : 18/10/2018
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Issue:
Remote Scalability Server missing from DSM Explorer - Control Panel  -Scalability Servers - All Scalability Servers.
The Scalability Server and Domain Manager can camping and caf ping each other and caf register runs without error. Caf status on the scalability server shows all processes running. Rebooting the Scalability server doesn't help.
 

 
Environment:
CA Client Automation - All Versions
Cause:
Running Cserver config on the Remote Scalability server shows an incorrect server name for the manager:

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This means that the C:\Program Files (x86)\CA\DSM\Agent\CCNF\ComStore.xml has a wrong value for the Manager that the scalability server is reporting to. Running the following command will show the  Manager value the comstore has:

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Resolution:
The value of the manager_host in the Scalability Servers Comstore can be updated by running the following command:

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Running Caf Register All on the Scalability Server should now allow it to register with the DM.