One Installer fails at creating client and user

Document ID : KB000087956
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
An error occurred in "Configure the AutomationEngine" while "Creating client and user":Illegal state: Not logged in.

The One Installer setup throws the following error message when trying to create clients and users.

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In the Install.log of the One Installer the following exeption can be found.

May 25, 2017 4:13:20 PM com.automic.installer.api.common.Installer createInstallerException 
SEVERE: Illegal state: Not logged in. 
java.lang.reflect.InvocationTargetException 
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) 
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) 
at java.lang.reflect.Method.invoke(Unknown Source) 
at com.automic.installer.api.ae.scripts.AbstractScript.runWithUC4Jar(AbstractScript.java:125) 
at com.automic.installer.api.ae.components.ApplicationInterface.runScript(ApplicationInterface.java:76) 
at com.automic.installer.api.ae.base.AESystem.createUser(AESystem.java:339) 
at com.automic.installer.api.ae.base.AESystem.createClientAndUser(AESystem.java:315) 
at com.automic.installer.api.ae.AEInstaller.install(AEInstaller.java:154) 
at com.install4j.script.I4jScript_Internal_110.eval(I4jScript_Internal_110.java:73) 
at com.install4j.script.I4jScript_Internal_110.evaluate(I4jScript_Internal_110.java:82) 
at com.install4j.runtime.installer.helper.Script.evaluate(Unknown Source) 
at com.install4j.runtime.installer.ContextImpl.runScript(Unknown Source) 
at com.install4j.runtime.installer.ContextImpl.runScript(Unknown Source) 
at com.install4j.runtime.beans.actions.control.RunScriptAction.execute(Unknown Source) 
at com.install4j.runtime.beans.actions.SystemInstallOrUninstallAction.install(Unknown Source) 
at com.install4j.runtime.installer.InstallerContextImpl$2.fetchValue(Unknown Source) 
at com.install4j.runtime.installer.InstallerContextImpl$2.fetchValue(Unknown Source) 
at com.install4j.runtime.installer.helper.comm.actions.FetchObjectAction.execute(Unknown Source) 
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionDirect(Unknown Source) 
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionInt(Unknown Source) 
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionChecked(Unknown Source) 
at com.install4j.runtime.installer.helper.comm.HelperCommunication.fetchObjectChecked(Unknown Source) 
at com.install4j.runtime.installer.InstallerContextImpl.performActionIntStatic(Unknown Source) 
at com.install4j.runtime.installer.InstallerContextImpl.performActionInt(Unknown Source) 
at com.install4j.runtime.installer.ContextImpl.performAction(Unknown Source) 
at com.install4j.runtime.installer.controller.Controller.executeActions(Unknown Source) 
at com.install4j.runtime.installer.controller.Controller.handleCommand(Unknown Source) 
at com.install4j.runtime.installer.controller.Controller.start(Unknown Source) 
at com.install4j.runtime.installer.Installer.runInProcess(Unknown Source) 
at com.install4j.runtime.installer.Installer.main(Unknown Source) 
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) 
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source) 
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) 
at java.lang.reflect.Method.invoke(Unknown Source) 
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source) 
at com.exe4j.runtime.WinLauncher.main(Unknown Source) 
at com.install4j.runtime.launcher.WinLauncher.main(Unknown Source) 
Caused by: java.lang.IllegalStateException: Not logged in 
at com.uc4.communication.Connection.sendRequestAndWait(Connection.java:1247) 
at com.automic.installer.api.ae.scripts.AbstractScript.send(AbstractScript.java:77) 
at com.automic.installer.api.ae.scripts.RunCurrentClientScript.scriptMain(RunCurrentClientScript.java:20) 
at com.automic.installer.api.ae.scripts.AbstractScript.run(AbstractScript.java:103) 
... 38 more 
Cause:
Cause type:
By design
Root Cause: The license file which is used is not valid.
Resolution:
Use the latest license file or reach out to your account manager to receive a new license file.

Fix Status: No Fix

Fix Version(s):
N/A
Additional Information:
Workaround :
N/A