One Click is stuck in initializing

Document ID : KB000045850
Last Modified Date : 14/02/2018
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Issue:

One click is not starting. The one click service is stuck in the initialization state. 

The stdout.log from tomcat directory stops after message:

 

FrameworkServlet 'NetqosIntegrationBootstrapServlet': initialization completed in 47 ms 

 

Attempting to remove cryptography restrictions 

Successfully removed cryptography restrictions 

<Date and timestamp> (localhost-startStop-1) (GAPM) - GAPM.user preload: 234m

 

 

JVM logs

 

NETQOS/Startup/Container" #59 daemon prio=5 os_prio=0 tid=0x0000000032e4a800 nid=0x15b0 waiting for monitor entry [0x000000003899c000] 

java.lang.Thread.State: BLOCKED (on object monitor) 

at com.aprisma.spectrum.app.util.context.ContextFactory.threadSafeStartContextObject(ContextFactory.java:224) 

- waiting to lock <0x00000006df8c2b18> (a com.aprisma.spectrum.app.notifier.AlarmNotifier) 

at com.aprisma.spectrum.app.util.context.ContextFactory.getContextObject(ContextFactory.java:164) 

 

Cause:

Verify that the server.xml file connector string section on the One click server does not have the parameter compression set to ON. 

Below is an example of broken connector string: 

 

<Connector port="443" protocol="org.apache.coyote.http11.Http11Protocol" maxHttpHeaderSize="8192" URIEncoding="UTF-8" 

enableLookups="true" disableUploadTimeout="true" tcpNoDelay="true" address="00.000.000.000" 

scheme="https" secure="true" SSLEnabled="true" clientAuth="false" sslProtocol="TLSv1.2" 

maxThreads="400" minSpareThreads="80" compression="on" connectionTimeout="20000" 

compressableMimeType="text/html,text/xml,text/plain,text/css,text/javascript,application/javascript" 

keystoreFile="D:/win32app/Spectrum/custom/keystore/cacerts" keyAlias="OneClick" keystorePass="changeit"> 

</Connector> 

 

 Resolution:

 Remove the compression=on parameter from the connector string in the server.xml file on the One click server. Once the parameter is removed, restart the the One click server.