One click console not opening

Document ID : KB000095484
Last Modified Date : 11/05/2018
Show Technical Document Details
Issue:
When launching oneclick.jnlp to open the console, the splash screen for java appears for 10-20 seconds then disappear - no login prompt shows up
Environment:
Spectrum 10.x
Resolution:
1)Step 1:
Go to oneclick homepage -> Administration ->Oneclick client configuration
under Supported JRE Version section
select Java Version (Ex:1.8.0_112) from the box now it will be shown in boxes
Now check Allow new versions* box 
click on add
click on save at the bottom

Now check if issue persists

2)Step 2:
Go to oneclick homepage -> Administration ->Oneclick client configuration
under Java Memory Usage section
set values to 96M and 1024M
Minimum Client Memory Usage (megabytes) 96 M
Maximum Client Memory Usage (megabytes) 1024 M
click on save at the bottom
Now check

If still problem persists please open a case with support