Once online the BMC Connector does not get CI updates

Document ID : KB000121831
Last Modified Date : 30/11/2018
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After you install the connector, you must create a filter using the BMC Remedy Developer Studio to collect the events for the forms and classes. After you create a filter, the integrated product publishes the events to a generic form named CMDB:Events. The form stores information such as Event Type, Event Name, Event ID, Change Type, Instance ID, Class ID, Reconciliation Identity, and Attribute Values for each event instance. The connector polls the CMDB:Events form to collect relevant changes.

SOI 4.2
SOI BMC connector 5.4.0
BMC 9.1
See attached document for an example of how to achieve this. 
File Attachments:
BMC Example Runtime.zip