On The Service Desk Manager usq Table, What Do obj_persid And role_persid Signify, And How Are They Related?
Document ID :
Last Modified Date :
Show Technical Document Details
CA Service Management
SERVICE DESK MANAGER:USRD
What values can users expect to see in the obj_persid and role_persid columns on the usq table in the Service Desk Manager MDB, and how are they related?
The item obj_persid will show either the contact uuid or role id, based on what the scoreboard query was created for.
The item role_persid will show the role related to the contact or role the scoreboard query was created for.
For example, if you create a query for a specific contact, it'll show their uuid as obj_persid, and their role as role_persid.
A visual example of creating test Scoreboard Queries and viewing related information on the usq table:
The following articles provide examples of how one could leverage the obj_persid and role_persid columns with regards to stored queries
Most Common Issues When Working with Scoreboard
Cannot save my personal search filter
Procedure to reset user scoreboard
Was this information helpful?