ON POPSMVS-100787 ANNOUNCEMENT

Document ID : KB000124942
Last Modified Date : 18/01/2019
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Issue:
I forwarded the CA - PROACTIVE NOTIFICATION - OPSMVS - PRODUCT
UPDATE - POPSMVS-100787 announcement to a colleague and his reply
regarded to a certain customer. He asked me to post his reply to a case
for historical purposes regarding this customer.

Note: POPSMVS-100787 announcement date: Dec 17 2018.
Environment:
There are multiple products and multiple platforms.
Resolution:
Colleague's reply is not included here due to being customer specific.

The core text of the POPSMVS-100787 announcement follows:
-

Today we are pleased to announce the CA OPS/MVS Service Manage-
ment Interface feature.

CA OPS/MVS 13.5 PTFs SO06166 and SO06167 deliver a new AD-
DRESS USS SMREQ command that can be used to programmat-
ically open service management incidents in CA Service Desk
Manager or other 3rd-party service management products
supported by the free CA Normalized Integration
Management for Service Management (CA
NIM SM) solution.

CA NIM SM 3.2 supports these service management products:

--BMC Remedy
--CA ServiceAide
--CA Service Desk Manager
--HP Service Manager
--Salesforce Service Cloud
--SAP Solution Manager
--ServiceNow

PLS review CA OPS/MVS 13.5 PTFs SO06166 and SO06167 and CA
OPS/MVS 13.5 documentation for more information about this feature.
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