On-Demand Vendor Cert is not showing new metrics in reports

Document ID : KB000118834
Last Modified Date : 01/11/2018
Show Technical Document Details
Issue:
A new On-Demand  vendor cert was applied, but when running an On-Demand report, the new metrics are not available
Environment:
CA Performance Management - all versions
Cause:
The RIB docs on CA Performance Center were not updated by the DA, after the new vendor cert was applied
Resolution:
1. Remove the following folders from /tmp on CA Performance Center
ribcache
supportedmfscache
vendorcertificationscache

2. Stop caperfcenter_console

3. Stop caperfcenter_devicemanager

4. Start caperfcenter_devicemanager

5. Start caperfcenter_console

The On-Demand report console will now show the new metrics as available, to add to reports