Offline backup (unibackup) fails in Unix/Linux: "An error occurred during backup creation"

Document ID : KB000086680
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
On the output of the command unibackup / orsyp_backup.log we get the following:

#########
...
Calculating estimated minimum free space ... (This step may be long depending on instance size)
find: ‘SUP600_vmstlce7/scripts_ocp’: Permission denied
A rough minimum of 0 kbytes free is required for this backup.
Disk space OK (3612 MB available), a minimum of 0 MB is available.

OK.
Running backup creation ... (This step may be long depending on instance size)

An error occurred during backup creation (package creation error)
See log file for details : /apps/du/600/SUP600_vmstlce7/log/orsyp_backup.log
#########

Patch level detected:Dollar Universe 6.1.00
Product Version: Dollar.Universe 6.1.0
 
Environment:
OS: All Unix
Cause:
Cause type:
Configuration
Root Cause: The issue was due to the fact that there were some files / folders on the main folder of the Dollar Universe installation belonging to root and the node / unibackup starts as a different user.
Resolution:
In order to fix the issue, simply give full permissions to the Dollar Universe system user on all the files that are on the Dollar Universe folders.
We recommend to put the custom scripts / folders inside the folder /data/nodefiles, which can be accessed by the variable $UNI_DIR_NODEFILES

Fix Status: Released

Fix Version(s):
Component: Application.Server
Version: Dollar.Universe 6.7.21
Additional Information:
Workaround :
N/A