OEBS Tab on OEBS Agent fails to display in AWI with "failed to get sheets" error

Document ID : KB000088207
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
java.lang.Exception: failed to get sheets

While in the AWI and viewing an OEBS Agent, the following error is exhibited via the OEBS (with error) tab:
0EMb0000001UyoA.png
 
This issue has presented with the following component release configuration:

Automation Engine: 12.0.0+hf.3.build.3671
Automic Web Interface: 12.0.0.GA03-300
Agent Solution: 4.0.1-FINAL.2+build.22

And, has been seen with the following AWI release:

Automic Web Interface 12.0.1.HF02-402
Environment:
OS Version: N/A
Cause:
Cause type:
Defect
Root Cause: AWI versions 12.0.0.GA03-300/12.0.1.HF02-402 display this error.
Resolution:
Update to a fix versions listed below or newer versions if available.

Fix Status: Released

Fix Version(s):
Component(s): Automation Engine, Automic Web Interface, RA OEBS Agent

Automic Web Interface 12.0.1.HF02-402 - Available
Automation Engine 12.0.1+hf.3.build.17075 - Available
OEBS Agent Solution 4.1.0-GA+build.26 - Available
Additional Information:
Workaround :
  1. Utilize the Java User Interface to interact with the Agent tab.
OR
  1. ​Utilize a previous release of the AWI (such as 12.0.0 HF3).
File Attachments:
OEBS_Agent_Tab_AWI.png