NuTCRACKER fails to install during eHealth fresh install on Windows

Document ID : KB000023372
Last Modified Date : 14/02/2018
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Introduction/Summary: 

During an fresh installation of eHealth, the installer fails during the NuTCRACKER installation phase.

Causes: 

This is NuTCRACKER installation failure. There are numerous possible reasons why this may happen.

Environment:  

eHealth (All supported versions)
Windows (all supported versions)

Resolution: 

Install NuTCRACKER manually and then re-run eHealth install.

  1. In Windows Exploerer, go to the folder where you extracted the eHealth installation files and dounle-click on the nutcroot folder.
  2. Double-click on setup.exe to start the NuTCRACKER installer.
  3. When prompted for NuTCRACKER destination location, enter c:\nutcroot (or the letter of the drive where eHealth will be installed)
  4. Accept default options for other questions.
  5. When it completes, re-run eHealth installation.