NullPointerException returned while initializing Transparent Login Agent

Document ID : KB000006562
Last Modified Date : 14/02/2018
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Issue:

NullPointerException is returned while initializing Transparent Login Agent

Environment:
PAM: 2.8Target Host OS: Windows 2008 R2RDP Application: MS SQL Server 2008 R2
Cause:

AntiVirus application is blocking the execution of XsuiteTLAgent.exe residing in the Virtual Drive. 

Resolution:

Update AntiVirus application to allow XsuiteTLAgent.exe to execute e.g: add XsuiteTLAgent.exe to the McAfee's passthru list.

 

Troubleshooting

  • Ensure that the RDP Applications are added to the RemoteApp Manager correctly:
  • Ensure that the Transparent Login is enabled in the user-device policy and Transparent Login is configured with the RDP Application:

  • RDP Application loads fine without Transparent Login:
  • Drive Redirection is allowed (via Group Policy Object or Remote Desktop Session Host Configuration):
  • Transparent Login Config ran through successfully with the Learn Tool Debugger:

 

Additional Information:

https://communities.ca.com/community/ca-security/ca-privileged-access-management/blog/2017/05/04/tech-tip-ca-privileged-access-manager-nullpointerexception-returned-while-initializing-transparent-login-agent